This Policy consists of the procedure to be followed and terms and conditions applied and considered for Refund and Cancellation in regards to Services provided by TrustEra.

Definitions

• Service Provider: The person who is giving specified services in exchange for a payment.
• Service Receiver: Service receiver is a person who receives or avails the services provided by the service provider.

Eligibility Requirements for Refund

The Service receiver will be eligible to claim refund only after a thorough assessment of the service in question was made by the Service Provider or the same is stated in the duly executed documents such as Agreement, Undertaking, or any such other documents signed by both Service Provider and Service Receiver depending on the circumstances.

Types of Refunds

Refund will include such amount as mentioned in the duly executed documents or any such amount mutually agreed between the Service Provider and Service Receiver.

Refund Timeframe

The Refund will be received within 45 working days after receipt of all the documents, details and information required by the Service Provider to complete the process and initiate the transfer.

Refund Process

1. An e-mail will be sent from TrustEra stating the details of the terms in compliance with which the refund will be processed along with the reason and amount of the Refund.
2. The Service Receiver will need to Accept and Acknowledge the same in respect to the mail itself.
3. The Service Receiver will need to provide Bank Account details such as the account number and the IFSC code of the branch in question in which the amount of refund is required to be transferred by the Service Provider.
4. After the receipt of required details, the process of refund will be initiated and the amount will be received by the Service Receiver within the time frame mentioned above (i.e., within 45 working days after receipt of all the documents, details, and information).

Grievance Resolution

In case of any query or clarity required by the Service Receiver, the Company or authorized representative of the Company can mail on info@trustera.in through their mail id provided to us for service-related communications stating the details such as Name of the Company, Service availed, Query, Name, and contact of the person connected with us on the project.